Delivery and Substitution Policy

Service and Handling Fee:

Our Service and Handling Fee for florist hand delivered flowers is $13.95.  

Products that marked as Wholesale or Farm Fresh/Farm Direct or delivered in a Gift Box are offered as part of our Direct from the Farm and Warehouse Direct programs. These items are only available though delivery via UPS and FedEx - therefore they cannot be delivered the same day. All UPS/FedEx delivered items have a service and handling fee of $18.95. All other items on our site are available for same day florist hand delivery by your local florist - subject to availability.

If you wish to have your order delivered before 2PM local time, you can opt to have the Rush Order option with an additional charge of just $9.99. Other Rush Order fees will be based on customized requests.

Some rural locations may require an additional charge. You would be contacted by us prior to delivery in the event additional charges need to be applied to a rural delivery. If we are provided an incorrect address an additional redelivery service and handling fee of $13.95 will be applied.

International Service and Handling Fee for International orders $27.99

Substitution Policy

The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. In some situations we may need to substitute two mini foil balloons for 1 full size mylar balloon.

While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value. Substitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limited. In a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower.

Avas Flowers Guarantee

_{In the unlikely event you are unhappy with your flowers we will  offer to pick up and redeliver another arrangement if you notify us within 7 days of receiving the flowers, or we will refund the service and handling fees.  Since most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds as there is a 50% restocking fee. We do not issue refunds for delivered products or for any orders that have had an attempted delivery where the recipient was unavailable. However, our caring and experienced staff will ensure your satisfaction to the best of our ability.}